Return Policy

**Return Policy**

At Redwood, your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a straightforward and hassle-free return process. Please review the terms below to ensure a smooth experience.

**Free Returns & Refunds**
We are pleased to offer **free returns** on all eligible items. You may return most unused and unopened products within 30 days of delivery for a full refund. No restocking fees will be applied.

**Conditions for Returns**
- Items must be returned in their original condition, including all packaging, tags, and accessories.
- Products that have been used, damaged, or altered may be subject to a partial refund or may be rejected.
- Certain items, such as personalized or final sale products, are not eligible for return. Please check the product description for details.

**How to Initiate a Return**
1. Contact our customer service team via email or phone to request a return authorization.
2. Pack the item securely in its original packaging, including all components.
3. Affix the provided prepaid return shipping label to the package.
4. Drop off the package at any designated shipping carrier location.

**Refund Processing**
Once your return is received and inspected, we will process your refund within 5–7 business days. Refunds will be issued to the original payment method. You will receive a confirmation email once the refund has been completed.

**Shipping Address for Returns**
Please send your return package to the following address:

**Redwood Returns Department**
No. 218 Tianmu Road West
Jing'an District, Shanghai
China

**Contact Information**
If you have any questions or need assistance, please do not hesitate to reach out:

**Email:** [email protected]
**Phone:** +86 (Please include your area code when dialing)

We are here to help make your return experience as easy and convenient as possible. Thank you for choosing Redwood.